Return / Exchange Policy

We want you to be happy with your dmcox purchase. If you have an issue with the dmcox product(s) you purchased, please let us know by reaching out to us at store@dmcox.co.

The following items cannot be returned or exchanged:

  • Art prints
  • Colouring books
  • Plush dolls or products
  • Products that have been opened
  • Products that have been used or washed
  • Products without original packaging
  • Sale items are FINAL SALE and cannot be returned.

For defective or damaged products, please contact us at store@dmcox.co

We will be able to issue you a refund of the purchase price (minus shipping and handling) upon receipt of your unworn, unwashed, unopened &/or unused product within 15 days from the date that the product was delivered to you.

To return or exchange an item, please email store@dmcox.co.

Please note, you will be responsible for all return/exchange shipping charges. We strongly recommend that you use a trackable method to mail your return.

If you have questions regarding our policy, please contact us at store@dmcox.co during our business hours of Monday-Friday between 9am- 5pm EST.

Last updated: April, 2021